Customer Service Rep - STILLWATER  

This position is responsible for handling a wide variety of customer requests while balancing multiple tasks and other assigned duties. A CSR will employ a detailed level of knowledge regarding bank products and services, bank policies and procedures and present it in a professional, friendly manner.

 

Requirements/Skills:

  • High School Diploma or GED

  • At least six months of  banking experience (preferred)

  • Excellent communication skills to ensure the customer's needs are met

  • Friendly demeanor with positive attitude and clean, neat appearance

  • An intermediate understanding and skill level of computer operations such as Word & Excel                       

  • Detailed knowledge of bank operations, bank products and services

  • The ability to communicate with customers both in a verbal and written format and to be able to present it in a friendly, clear and concise manner   

  • Must be able to understand written policies and procedures and apply to daily processes, including the handling of legal documents

  • Good organizational skills and flexibility in changing schedules and handling customer traffic

  • Willingness to participate as a team player and contribute to the greater good of the organization

 

Essential Job Functions: 

  • Assist customers with deposit related issues that include but not limited to; opening all types of deposit accounts, handling debit card and online banking      requests.

  • Maintain safe deposit box area, reconcile daily accounts and reports, act as primary contact for customer safe deposit transactions.

  • Assist customers with account reconcilement issues such as balancing, overdrafts, debit card fraud and other unauthorized transactions.

  • Process all I.R.A. matters such as transfers, contributions, distributions and beneficiary options.

  • Utilize various complementary systems and applications for miscellaneous customer services and bank requirements such as check orders, identification verification, gift card transactions.

  • Other duties as assigned

  

Work Hours

  • Monday - Friday (40 hours per  week)

  • 8:00 a.m. to 5:00 p.m.

  • (Hours subject to vary)

  

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is required to sit, talk, hear, and verbally communicate to co-workers and customers in person or over the phone.  Employee must be able to listen to employee/customer and respond to their needs.  The employee is frequently required to use hands to finger dexterity for computer input to feel objects or controls, kneel and crouch while filing and reach with hands and arms.

 

The employee must occasionally lift and/or move up to 30 pounds.

 

Specific vision abilities required by this job include close vision.

 

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

The noise level in the work environment is usually moderate.

 

Equal Opportunity Employer/Minorities/Female/Veteran/Disability

 

 

 

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